نتایج جستجو برای: human and relational customer capital

تعداد نتایج: 17095572  

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه اصفهان - دانشکده علوم تربیتی و روانشناسی 1388

چکیده هدف اصلی این پژوهش شناسایی الزامات نظام مدیریت کیفیت فراگیر در حوزه پژوهشی دانشگاه اصفهان بود. سوالهای پژوهش با توجه به مولفه های مدیریت کیفیت (تعهد مدیران، بهبود مستمر فرایندها ، مشتری محوری ، منابع انسانی ، مدیریت اطلاعات ، زیرساختهای کیفیت ، استفاده از نتایج ، انعطاف پذیری، مشارکت در فعالیتهای پژوهشی، ایجاد فرهنگ کیفیت و تناسب ساختارهای سازمانی) که بر اساس مطالعه استانداردهای بین المل...

2015
Anne Touboulic Helen Walker

In this paper we investigate the collaborative paradigm in Sustainable Supply Chain Management (SSCM). The depth and quality of the relationship between a firm and its suppliers is widely recognised as a critical facilitator of SSCM. Many authors in the field have argued that a collaborative approach to SC relationship management was likely to be more fruitful in achieving sustainable developme...

Journal: :تحقیقات اقتصادی 0
زهرا دهقان شبانی استادیار بخش اقتصاد دانشگاه شیراز روح اله شهنازی استادیار بخش اقتصاد دانشگاه شیراز

human capital has important role on economic growth. this factor can increase labor and capital productivity. it can increase capacity of new technology and reduce criminal participation and improve voters’ political behavior and migration of people with high human capital to another region has effects on region and spatial spillover on other regions. the present study aimed to analyze the dire...

2012
Mohammed Alamgir

Few researches have been conducted on customer relationship management (CRM) success but the antecedents are not clearly depicted. Besides, Literature on CRM in an integrated fashion is sparse, rather issues are presented in isolation mostly focusing on technology ignoring other organizational and extra-organizational issues like social capital and customer knowledge. Moreover, the mediating ro...

2009
Noradiva Hamzah

Intellectual capital is said to be a source of competitive advantage and there is evidence that business success can be partly explained by its intellectual capital. It is argued that the main dimensions of social capital of relevance to intellectual capital are structural, cognitive, and relational capitals because these, among other things, foster the exchange of knowledge and resources among...

Journal: :R & D Management 2022

This study investigates the mechanisms of intellectual capital (IC) in knowledge‐intensive research centres and universities Minalogic cluster Grenoble, France. We use structural equation modelling to analyse responses from 248 PhD holders. Our results show a positive relationship among human, relational, structural, outcomes. first contribute early understanding IC by conducting quantitative e...

With organizations entering knowledge-based economy, knowledge and as a result intangible assets is considered as one of the most important competitive advantages in organizations. Nowadays using intangible assets has a very significant influence on organizations’ success and survival social and intellectual capitals are among the most important intangible assets. Social capital enjoys being au...

2008
Anongnart Srivihok

Intellectual Capital (IC) is one type of capital which is known as an intangible asset of an organization. Therefore, IC is claimed to be a valuable asset in the organization. However, the study of IC was not widely conducted in Thailand. IC includes human capital, structural capital and customer capital. This paper applies data mining techniques, classification algorithms for generating IC mod...

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