The hospitality industry is one that has been driven by customer loyalty. Many customers pick their hotel of choice and will stay with that same hotel because of the experiences, service, and even the price. Customers have recently been rewarded through hotel, credit card, and airline points that help drive and maintain this loyalty. Utilizing data to their advantage, the hotel industry has bee...

The ability to efficiently process presuppositions, which contain information that the speaker believes to be in the background to the conversation, is essential for effective communication. To get a deeper understanding of the nature and the time-course of temporal presupposition processing, we examined event-related potential evoked by the word again in two types of sentence contexts. The wor...

Qualitative interview data secured from 14 HR managers representing large hotels located in Australia’s Gold Coast has been collected to examine: (1) what is the extent and nature of change in hotel HR performance measurement systems, and (2) what are the primary challenges confronted by hotel HR managers when attempting to implement effective HR performance measurement? Perennial HR problems s...

This study aimed to examine the relationship between macroeconomic and nonmacroeconomic variables and hotel stock returns using hotel companies listed on the Taiwan Stock Exchange. The regression analysis indicated that among the macroeconomic variables (i.e., money supply, the growth rate of industrial production, expected inflation, the change of unemployment rate, and the yield spread), only...

Hong Kong played a pivotal role in the international spread of the Severe Acute Respiratory Syndrome (SARS): a doctor who spent the night of 21-22 February 2003 at Hotel 'M' was identified as the index case for four national and international clusters of SARS. In parallel to the international collaborative study led by WHO and United States, a retrospective study on the cohort of German persons...

Statistics from the Taiwan Tourism Bureau (TTB) state that travelers to Taiwan in 2006 spent an average of 44.74% of their daily spending at hotels. Thus, the quality of services and the level of operational performance at hotels is key to the rise or fall of the tourism industry. Hotels in Taiwan can be divided into two groups: general and international tourist hotel (ITH). Between 1992 and 20...