In the current career climate characterized by change and turbulence, employees may demonstrate limited organizational commitment to their employers. Rousseau (1998) suggests that two key ways to elicit loyalty from employees today are to reinforce perceptions of organizational membership and demonstrate organizational care and support for employees. Based on her conceptual framework, we examin...

Business competition in the health industry is getting tighter, especially since COVID-19 pandemic has significantly decreased patient visits. This study aims to determine determinants of executive loyalty at Siloam Hospitals TB Simatupang outpatient installation during era. research quantitative with an observational design. The population consisted 520 patients a sample 84 instruments using q...

The number of customers constantly changes for each marketplace in Indonesia, including Tokopedia. This is determined by customers’ loyalty toward marketplace. study aimed at identifying the relationship between love and trust with customer towards A purposive sampling technique was applied samples 274 participants were retrieved. study’s data analyzed using multiple linear regression, which sh...

As a company competitiveness depends more and more on the relationship with its stakeholders, the topic of companystakeholder fit is becoming increasingly important. This fit affects the extent to which a stakeholder perceives CSR company commitment, values and behaviors and, therefore, stakeholder identification in a company and his/her loyalty to it. Consequently, it is important to measure t...

Sports, as a service sector, generates billions of dollars not solely through attendance but the sale merchandise, which forms part sports fan’s rituals. This study uses sample 651 attendees at an Australian Football League game to explore ritual behavior, define game-day rituals observed, and design scale measure fan in order investigate series positive relationships, including commitment pers...

This study aims to examine what kinds of behaviors constitute virtual community citizenship behaviors (VCCB) and what factors influence community members’ willingness to engage in VCCB. In this paper, I propose a theoretical framework consisting of the main antecedents of VCCB (affective commitment, structural embeddedness and membership tenure) and a multi-dimensional VCCB construct (altruism,...

AbstrAct Limited studies have investigated online consumer loyalty and retention from a relationship orientation in electronic commerce research. It is important to understand the differences in relationship orientations between people who have the propensity to stick to particular Web sites (" stayers ") and people who have the propensity to switch to alternative Web sites (" switchers "). Thi...