Much of construction work is project-based, short-term and task-oriented; promoting a culture of continuous learning is inhibited. Very often, specialist and technical knowledge is not shared laterally, neither between fellow site personnel nor organisations. This is especially so for tacit knowledge, which site managers gain and use in solving their complex day-to-day problems. A research on k...

Examines the concept of service quality in business education with data collected from 388 students. Identifies seven factors which influence student evaluations of service quality. In descending order of importance these factors are: reputation, administrative personnel, faculty, curriculum, responsiveness, physical evidence and access to facilities. Describes the implications for controlling ...

Background and Aims: An accurate impression of teeth and supporting structure is necessary to restore a lost tooth structure or to replace a tooth with crown and bridge. Although there are various methods for making impression, putty-wash technique is currently preferred since it is simple and does not require a special tray. Silicone elastomeric impression materials have suitable consistency f...

This paper draws from ‘impression management theory’ to examine the choices individuals make to visually represent themselves on Facebook and Twitter. We interviewed 20 participants about their image choice and the sorts of inferences others make about their identity. Participants were asked whether they believed their image influenced the types of people who connect with them, and whether thei...

This paper describes how the use of Information and Communications Technology (ICT) can be an important factor in impression-management strategies in a public organization. It is often easier to obtain information with the help of ICT than by using other ways of collecting knowledge about an activity. The anonymous output, often at high aggregated levels, is in focus, not the quality of the inp...

Impression management refers to an individual's deliberate efforts to cultivate a particular image. Sometimes impression management occurs in reaction to a face threatdan incident or behavior that could create an impression inconsistent with one's desired self-image. On social network sites (SNSs) such as Facebook, where content can be shared widely and is often persistent, studies have repeate...

Résumés provide critical information for organizations to make selection decisions and applicants with their first opportunity to influence decision makers. While résumés are intended to convey job relevant information, they also potentially provide information about applicants that could hinder their employment prospects. For example, many names give clues about an applicant’s sex or race, and...

We examine referral reward programs (RRP) that are intended for a service firm to encourage its current customers (inductors) to entice their friends (inductees) to purchase the firm’s service. By considering the interplay among the firm, the inductor, and the inductee, we solve a ‘‘nested’’ Stackelberg game so as to determine the optimal RRP in equilibrium. We determine the conditions under wh...