This paper attempts to determine the relationship between quality and productivity in the hospitality sector. Although both variables are crucial to the competitive and value creation processes in hotels, few empirical studies have explicitly analyzed the relationship between them. Thus, we estimated a production function for a hotel sample that shows how a set of determinants influences labour...

This paper presents an empirical study which examines the co-alignment between Total Quality Management (TQM) and technology/research and development (R&D) management in predicting organizational performance in terms of quality and innovation. This study improves our understanding of the relationship between TQM and innovation based on the following two major issues. First, this study contribut...

Nowadays, the quality of products has become one of the critical subjects in organizations to satisfy customers and gaining profit. In this respect, Total Quality Management (TQM) is recognized as one of the popular and effective systems in organizations. Although advantages of TQM are enormous, its implementation is justified only when it has a meaningful and considerable impact on financial p...

Thai manufacturing SMEs have played a major role in developing Thai economy, social and employment. In this situation, they have been confronted by forceful overseas competitors, especially in lowcost producers such as China, India, Vietnam, etc. They need to upgrade organisational performance in order to increasing their international competitiveness. However, most of Thai manufacturing SMEs h...

Total Quality Management (TQM) has become, according to one source, 'as pervasive a part of business thinking as quarterly financial results,' and yet TQM's role as a strategic resource remains virtually unexamined in strategic management research. Drawing on the resource approach and other theoretical perspectives, this article examines TQM as a potential source of sustainable competitive adva...

Purpose: Stakeholder theory (ST) is a reconceptualization of the firm that seeks to change business culture from being focused solely on profit and loss to being focused on creating value for the various stakeholders that are affected by or can affect the firm. Total Quality Management (TQM) is a philosophy that focuses the firm on satisfying the customer by improving organizational processes t...

The concept of total quality management improves an organization’s performance, but there are several obstacles to its practical application. This study therefore identifies the implementing Total Quality Management (TQM) framework in Ghanaian construction sector. A survey questionnaire was employed for study, and results were based on responses from 536 641 questionnaires sent out top sample f...

Purpose This paper aims to report the results of a comprehensive literature review concerned with exploring distinctive roles underlying multidimensional psychological mechanisms through which organizational culture (OC) affects TQM. Design/methodology/approach A thorough relevant existing studies focusing on direct and indirect links between OC, employee readiness for change (ERFC), commitment...

Total Quality Management (TQM) has been extensively adopted by many organizations but has not necessarily resulted in the desired levels of effectiveness. A large number of failures have been attributed to faulty implementation. This paper presents the results of a study of implementation processes in hospitals. It examines the role of vision, leadership, momentum of change, teamwork, availabil...