The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = ...

Integrating and expanding upon the person-environment fit (PE fit) and the self-determination theory literatures, the authors hypothesized and tested a model in which the satisfaction of the psychological needs for autonomy, relatedness, and competence partially mediated the relations between different types of perceived PE fit (i.e., person-organization fit, person-group fit, and job demands-a...

The literatures on both authentic leadership and behavioral integrity have argued that leader integrity drives follower performance. Yet, despite overlap in conceptualization and mechanisms, no research has investigated how authentic leadership and behavioral integrity relate to one another in driving follower performance. In this study, we propose and test the notion that authentic leadership ...

This study examines the mediating roles of supportive supervisor communication (SSC) and role ambiguity in the relationships between leader-member exchange (LMX) and employee job attitudes, turnover intentions, and performance. Specifically, role ambiguity and SSC were expected to mediate the positive LMXemployee affective commitment relationship, and the positive relationships between LMX and ...

introduction: commitment of staff is intangible asset that can highly provide better services. since providing healthcare services is only possible through efficient human resources, this study evaluated the association between person-organization fit and organizational commitment of staff in university hospitals of tehran university of medical sciences, iran. methods: this was a descriptive an...

Within a context of global nurse shortages, replacing nurses is difficult; training and retention is a critical concern for healthcare management. Similarities and differences in the impact of supervisor-nurse relationships upon satisfaction with training and development, well-being and affective commitment were examined across 3 different nursing generations in Australia. Nine hundred nurses f...

Proper management of information technology (IT) projects remains important within organizations; they require tremendous investment and consume valuable resources. To enhance one’s understanding of IT projects and the continued issue of project failure, this study develops a model of the psychological influences of IT project commitment for individuals working on IT projects and its influence ...

A positive relationship between employee engagement and affective commitment is already documented in the literature. However, we do not adequately know how engagement is associated with continuance and normative commitment. Using survey methodology we find that while engagement has a non-significant positive association with continuance commitment; it has a positive association with normative ...

Organizational changes in a company often bring significant impact. One of the impacts that may arise due to organizational is decreasing employee performance. In Islamic banking industry Indonesia, one banks has made Bank Syariah Indonesia (BSI). For this reason, it necessary pay attention strategies dealing with these so can run well. way improve performance increase affective commitment comp...