Organizations are under increasing pressure to exhibit the value of their outsourcing. However, previous IS outsourcing research studies failed to provide evidence on how IT client-provider relationships should be managed to ensure outsourcing success. This article draws on theories of transaction cost and social exchange to develop a model examining outsourcing relationship governance mechanis...

When tertiary health centers face capacity constraint, one feasible strategy to meet service demand is outsourcing clinical services to qualified community providers. Clinical outsourcing enables tertiary health centers to meet the expectations of service timeliness and provides good opportunities to collaborate with other health care providers. However, outsourcing may result in dependence and...

An ongoing discussion in IS research and practice emphasizes that divergent expectations of clients and vendors seem to contribute to outsourcing failures. Research in IS outsourcing has thus increasingly turned its attention to the role of relationship management between client and vendor. So far, studies have focused on addressing relationship factors in general, not taking different outsourc...

Despite the implicit recognition of trust in IS outsourcing, comparatively few research could be found in this area. While addressing the nature of trust in IS outsourcing, we found surprisingly many aspects on the concept of trust which have not been captured in the mainstream research on IS outsourcing. This paper presents an interdisciplinary view on trust and attempts to call for a greater ...

Changes in the current business atmosphere where speed and agility are crucial call for simple outsourcing to evolve into more complex models of IT outsourcing. Change is constant, and nothing is certain, therefore unseen factors such as trust and culture become more important in IT outsourcing arrangements. This research-in-progress examines the role of Service Level Agreements (SLAs) in manag...

Increasingly, firms are outsourcing their processes. Outsourcing regards not only peripheral activities but portions of key activities as well. Outsourcing is a pervasive phenomenon that often overlaps, and interferes with, the strategic decision to define a firm’s boundaries. By outsourcing phases of R&D processes, for example, firms may lose their know-how concerning the production of core pr...

An increasingly large number of firms outsource their Information Technology (IT). Firms that contemplate IT outsourcing have two alternatives: (1) contract with a vendor (i.e., outsourcing) or (2) set up their own IT subsidiary (i.e. quasi-outsourcing). This study examines some of the determinants of the outsourcing vs. quasi-outsourcing decision. Using primary data collected in France and Ger...

These days, many software companies handover their software projects to outsourcing organizations. Outsourcing refers to handing over some or complete business process activities to some outside manufacturer. Many software companies now have started feeling the need of outsource development due to numerous factors that include high cost of experienced in-house developers, tough project schedule...

We propose a model to explain success in large scale, complex outsourcing arrangements. The work is based on a field study of current outsourcing practice and review of literature. The model links outsourcing success to modularity and firm level performance. Data collected from a survey of Chief Information Officers and other senior managers supports our hypotheses. In particular, we observe th...

OBJECTIVES The purpose of this study was to identify the effects of hospitals' innovativeness on outsourcing decision-making regarding four information system (IS) functions, namely, software programs, network maintenance, hardware systems, and PC/printer maintenance. METHODS Using the 2011 roster of the Korean Hospital Association, this study selected 311 general hospitals as a study populat...