Soft computing offers a large variety of tools for decision making. This special issue focuses on different aspects related to soft computing and its application to decision problems. Papers were selected among the ones presented at the 5th Interantional Conference on Modeling Decisions for Artificial Intelligence (MDAI 2008) celebrated in Sabadell (Catalonia, Spain). Eight of the papers includ...

according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...