This paper proposes a new conceptual model that represents the factors that determine user’s online trust. The model is constructed after in depth analysis of trust in sociological, physical, and electronic environment. The represented model also incorporates the theoretical and empirical studies related to trust in physical and electronic environment from online user and business perspective. ...

good governance is a term indicating the change of paradigm of state and government roles which prepares the way for equal participation for all citizens in decision making process, revealing this reality that governance belongs to public and is organized by them. on the other hand, e-government is a powerful instrument which causes the better public service, decrease of waste time, improvement...

Thepurpose of this studywas to examinedefinedbuying factors affecting trust building and service performance in financialmanagement systems such as e-commerce.We conducted a study of 585 people in their 20–30 s who had experience with e-commerce websites and purchased fashion products from Oct. 1. to 30. 2010. The findings are summarized as follows. First, exploratory factor analysis was conduc...

This article proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust i...

This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...

nowadays, advances in information and communication technologies, has provided an opportunity for banks to provide their electronic services to their customers in remote areas. this technological innovation by e–banking systems has brought about many benefits to customers while it has been accompanied by a number of risks including the operational ones. this risks need to be identified and mana...

The violation of trust as a result of interactions that do not proceed as expected gives rise to the question as to whether broken trust can possibly be recovered. Clearly, trust recovery is more complex than trust initialization and maintenance. Trust recovery requires a more complex mechanism to explore different factors that cause the decline of trust and identify the affected individuals of...