The paper describes the preparation and production of the reference materials, IRMM-1000a and IRMM-1000b, certified for the production date based on the 230Th/234U radiochronometer in compliance with ISO Guide 34:2009. The production date of the reference materials corresponds to the last separation of 230Th from 234U, i.e. when the initial daughter nuclide content in the material was finally r...

Customer Relationship Management (CRM) has grabbed the attention of both practice and research in the past decade, developing into an area of major significance. The focus of the CRM concept is to build a long-term and value-added relationship for both the organisation and customers. Governments – although considered late followers compared to the private industry – have been showing growing in...

This paper investigates the relative importance of service factors such as technology and facilities, how service providers are rated on those factors, and their relationship to customer satisfaction in a B2B environment. The results show that in the ocean freight shipping industry, customers placed more importance on factors such as efficiency in complaint handling, prompt availability of deli...

Sophisticated Data Mining tools are able to provide valuable information for online retailers. But especially when an external data mining service provider is contracted, important questions arise concerning the privacy preservation of the shop customers. This paper discusses the specific case of an online retailer who aims at usefully analysing customers’ data for product and capacity planning...

Despite a lack of consensus on the nature of Computing Research Methods (CRM), a growing number of programs are exploring models and content for CRM courses. This report is one step in a participatory design process to develop a general framework for thinking about and teaching CRM. We introduce a novel sense-making structure for teaching CRM. That structure consists of a road map to the CRM li...

Zhou, Xiaoping; Hemstrom, Miles A. 2009. Estimating aboveground tree biomass on forest land in the Pacific Northwest: a comparison of approaches. Res. Pap. PNW-RP-584. Portland, OR: U.S. Department of Agriculture, Forest Service, Pacific Northwest Research Station. 18 p. Live tree biomass estimates are essential for carbon accounting, bioenergy feasibility studies, and other analyses. Several m...

BACKGROUND Economic literature shows that a child's future earnings are predictably influenced by parental income, providing an index of "socioeconomic mobility," or the ability of a person to move towards a higher socioeconomic status from childhood to adulthood. We adapted this economic paradigm to examine cardiovascular risk mobility (CRM), or whether there is life course mobility in relativ...

Surgical training based on the Halstedian principle of apprenticeship has not really changed for over a century now. Educationists endeavor constantly to reduce the time taken for students/trainees to achieve competency while meeting safety standards. This is due to the constraints of time, economics, facilities, teachers, regulations, governance and the need to fill manpower gaps in the health...

• Managing the quality of the customer interaction is no small task. The bank is one of the first financial services institutions (FSIs) that committed itself to a CRM strategy that would give equal emphasis to service and sales. For Royal Bank this means providing customer contact personnel with the information that allows for appropriate decision making. In this case, the bank seeks to ensure...

Introduction “Camp Torpomoen” is an annual training camp for HEMS crew in Norwegian Air Ambulance. The main goal is to improve medical treatment of the sick and injured patient. To obtain this, the crew practice in Medical Simulation, team training in a patient scenario, creating realistic environments. The objective for this study was to observe and rate the non-technical skills of the crew in...