introduction: measuring the extent and nature of outsourcing in public hospitals affiliated with tehran university of medical sciences (tums), tehran, iran was the aim of this study. methods: in this cross-sectional applied study, we reviewed the relevant literature and interviewed with 5 experts to introduce various indices of measuring the extent and nature of outsourcing. we recommended 6 si...

This paper examined the adoption of total quality management (TQM) by 228 New Zealand enterprises of all sizes, ranging from one employee to 8,800. Overall, 33% of firms in New Zealand used TQM, with an additional 5% of firms no longer using TQM. This indicates strong TQM adoption rates by current international standards. Factors tested to predict TQM adoption were organisational size, workplac...

Introduction Although most of the exponents of TQM explicitly claim that TQM is transferable to services, the precepts and practices have been derived from the experience of consultants and practitioners in manufacturing. Both the US and Japanese " gurus " focus and address their work primarily to manufacturers, with application of TQM in services only given secondary attention. As Albrecht (Al...

The concept of Quality Management is very developed and widely applied, especially in the world education, an educational management approach has developed, namely Total (TQM). aims this study were to determine: (1) implementation TQM program at MAS Darul Aitami Aceh Selatan improve quality education; (2) efforts made by madrasah principals implementing TQM; (3) inhibiting factors implementatio...

The role of total quality management in raising the service quality of public health laboratories in developing countries Mallapaty, Gabriele In 1998, the World Health Organisation (WHO) renewed its appeal to support the Health for All strategy in less developed countries. This underlines the realisation, that two decades after the Alma-Ata declaration, the implementation of Primary Health Care...

The purpose of this study is to investigate the relationship between the total quality management (TQM) practice and the continuous improvement of international project management (CIIPM) practice. Based on a literature review and qualitative interviews with TQM and project management experts, four hypotheses are posed on how TQM elements affect CIIPM. A cross-sectional survey collected from ov...

This study sets out to explore the Critical Success Factors (CSFs) necessary for Total Quality Management (TQM) implementation in hotels. It also aims classify participating hotels into groups based on their TQM adoption by using cluster analysis. A quantitative survey method was applied. Data were collected from a sample of managers four- and five-star Jordan, 170 questionnaires distributed 10...