since the analysis of complex services systems by using mathematical modeling techniques, with considering the random patterns prevailing in them, is so difficult or probably impossible, improvement guidelines are often followed based on the experts' experiences using qualitative methods. in the present paper, by employing a discrete event computer simulation methodology, criminal trial sy...

asimulation-optimization approach is proposed for replenishment planning andshelf space allocation. the customers’ demand is divided into fixed andvariable demand. each customer follows a given path while shopping in thestore. by dividing the store space into several zones and calculating therelated substantial and random utilities, an analytical equation is proposedfor the probability of zone ...