In this paper IS requirement analysis is discussed from the perspective of work transformation. A process modelling approach, which treat computer systems as a part of human activity, is introduced. In this way the object of analysis and design should be on the work organisation rather than on the software product. Four case examples are used to illustrate the connection between changing organi...

To be competitive and capture new customers, banks must develop continuous innovations that can reduce costs, enhance existing service quality, expand current service offerings, and increase market share. This article proposes a typology of different types of innovation in the retail banking sector on the basis of a case study of the leading French credit institution, Crédit Agricole. This bank...

Generational product innovation (GPI) is an important but understudied element of innovation strategy. In the limited discussion to date, organizational strategy scholars have emphasized internally-driven strategies of generational product innovation. While internally-driven strategies may predominate when businesses face diffuse competition for their product lines, the literature largely overl...

This paper empirically investigates how market leadership influences firm propensity to adopt new business process innovations. Using a unique data set spanning roughly 35,000 plants in 86 U.S. manufacturing industries, I study the adoption of frontier e-business practices during the early diffusion of the commercial internet. Theory predicts that firms with greater market share will be more li...

This paper proposes a new empirical approach to assess the impact of knowledge spillovers on firms' productivity and demand. I consider a model where process innovations spillovers to other firms raise firms relative efficiency and technological diffusion of product innovations enhances firms' demand. By modelling knowledge capital as a function of own investment in R\&D and spillovers, I can c...

Commonly increases in total factor productivity (TFP) are associated with technological innovations measured by R&D expenditures. Empirical evidence seems to corroborate this relationship. However, in trading countries like the Netherlands, productivity increases, even in industry, can also be the result of innovations in the way transactions are managed. These innovations reduce transaction co...

In this paper we employ an agent-based industry simulation model to study the effects of the interplay between individual firms’ market evaluation strategies on the extent of product innovations and overall industry development. In particular, we show that a homogenous industry consisting of companies with focus on historical profits yields high overall industry profits but is very unstable. Th...

The current product quality paradigm is founded upon a customer-focused product development process, in which the functionality and behaviour of a product are designed to fulfil the needs of customers, and technological innovation is used to expand the capability and enhance the performance of the product. However, this view of product quality does not reflect the current practices of today's l...

Manufacturing process innovation (MPI), an organization-wide effort involving radical redesign of manufacturing related processes and systems to achieve dramatic improvements in critical manufacturing performance measures, encompasses various kinds of activities. Some MPI initiatives focus on technological innovation and others may intend to change work processes and ganizations adopt new techn...