In the past decade, offshore business process outsourcing (BPO) has gained considerable momentum within the global economic landscape. Western companies tend to outsource their business processes to emerging economies, such as India. Research indicates that high quality communication is a crucial element in the success of outsourcing relationships. However, in practice, communication is a probl...

As the reach of outsourcing extends to include strategic business functions, a central question for outsourcing managers is whether outsourcing creates value. In contrast with transactional outsourcing, strategic outsourcing is characterised by higher levels of business uncertainty and complex co-ordination requirements. Consequently, strategic outsourcing involves greater contractual risks and...

Information systems outsourcing has been viewed as an attractive option by many senior managers generally because of the belief that IS outsourcing vendors can achieve economies of scale and specialization because their only business is information processing. The challenge of implementing, operating and maintaining Enterprise Resource Planning (ERP) systems and the outsourcing service offered ...

The development and implementation of a set measures to preserve strengthen the health working population in our country is carried out within framework national projects «Health» «Demography», federal project «Strengthening public Health» others. In order determine features medical provision professional employees domestic industrial companies, special study was out. analysis current regulator...

Purpose: To show the present use of outsourcing in Swiss hospitals, particularly services belonging to the area of facility management, with regard to the successive implementation of a new remuneration system, Diagnosis-Related Groups (DRG), by 2012. Design/methodology/approach: This paper is based on a literature review and qualitative research. The design and results of a study carried out i...

uman resources outsourcing is the fastest-growing outsourcing segment (Dell, 2004). HR outsourcing takes place when a company contracts with an HR vendor to perform an HR activity previously performed by the company (Greer, Youngblood, & Gray, 1999). Forecasts predict that HR outsourcing will continue to grow by more than 30 percent so that the global expenditure on HR outsourcing in the United...

The linkages between outsourcing and innovation are complex. Some findings suggest that outsourcing is a way to generate increased levels of innovation. However, some recommendations extracted from the IT outsourcing literature do not seem to favor innovation through outsourcing arrangements. By understanding the different types of innovation and combining this knowledge with the IT outsourcing...

Outsourcing is becoming a trend nowadays. Malaysia also takes this opportunity and embraces in IT outsourcing. As a result, Malaysia has been ranked as the third most attractive destination for outsourcing after India and China. Despite increasing number of organizations that involve in IT outsourcing, it should be noted that IT outsourcing is not a panacea. It comes together with risks. The ri...

Despite the phenomenal growth in outsourcing of various business functions like Enterprise Systems outsourcing, IT outsourcing, and Business Process outsourcing, there has been relatively less attention given to the high-risk area of outsourcing contracts. In this regard, contract has been the conventional medium for governing outsourcing relationships. This study aims to bring forward the impo...

T paper develops a conceptual model to study the role of outsourcing strategies and plant-level information technology (IT) application infrastructure in the outsourcing of production and support business processes, as well as their subsequent impact on overall plant performance. We validate this model empirically using cross-sectional survey data from U.S. manufacturing plants. We find that so...