This study examined the attitudes of employees working in Indian hotels catering to tourists. It analyzed their perception of training opportunities and the impact of such training on the service provided to guests. An integrated model was developed highlighting the relationship between perceived accessibility to training, perceived support for training, perceived benefits from training, and th...

REQUIRED) The market for hotel room accommodation is highly fragmented on the supply-side as well as on the demand-side. Online booking platforms such as booking.com or hotel.de bring together hotels and their customers. Hotels and booking customers are the main customer groups of the platform. This paper explores the business model of a large online hotel booking platform, hotel.de, using a ca...

This study examines the impact of eco-certifications on two aspects of resource efficiency in hotel operations—operational efficiency and guest-driven efficiency. We analyze the effect of the Travelocity.com’s ecoleaf label, which designates hotels that have received eco-certification from any of several organizations. To earn the ecoleaf, the certification must be from a second or third party ...

The purpose of this paper is to determine the key drivers of innovative behavior of employees in hotel industry using evidence from a developing country. Measurement items were adapted from existing scales found in the organizational behavior literature. Academic colleagues reviewed the items for face validity and readability. The scales were evaluated for reliability, convergent validity, and ...

The user-generated content (UGC) Web sites are gaining popularity for a wide range of media content, such as news, blogs, forums, and open-source software. Instead of relying on information on company Web sites, users benefit by reading reviews written on UGC Web sites by consumers. Online evaluations are usually informative and reduce the information asymmetry. This study examines the problem ...

This paper analyzes the developments in Croatian tourism sector during the last decade. Croatian tourism indicators are compared to the indicators of other Mediterranean countries with strong tourism activity and a dominance of the “sun and sea” tourism product. The results of the analysis suggest that tourism in Croatia exhibits favorable results in terms of strong growth in tourism revenues, ...

The present paper presents qualitative empirical evidence that addresses why internet usage/adoption is low and how it can be improved in small and mediumsized hotels in Malaysia. It explores the key barriers to and influencing factors of internet adoption in a sample of 25 Malaysian small and medium-sized hotels based on a theoretical framework of the organisational innovation and resourcebase...