The benefits of customer relationship strategies are well known and somewhat established nowadays. Customer loyalty emerges as the crucial glue in developing a relational approach. However, relational bonds, which relate to customer loyalty, have not yet been fully explored. Also, there is little research that takes into account the effect of service types on customer relationships and bonding....

Purpose – The city can be viewed from many perspectives. In this article the author’s perspective will be the city as knowledge tool. In the knowledge economy it might be argued that one of the most essential dimensions will be the relational as well as organizational dimensions, such as a city. The city is the larger context, or structural capital surrounding the human capital, for the value c...

This study investigated the extent to which intellectual coefficient (IC) in human resource (HR) accounting relates with quality of financial reports. IC was assessed litigation risk.The research design employed this is ex-post facto design. Purposive sampling technique adopted sample 14 firms up date and complete annual reports accounts for period (2017-2021). Secondary data derived from state...

in an economy based on knowledge, organizations use their employees’ knowledge as a resource for creating and increasing organizational value and their success depends on their ability to manage their rare and volatile resources. one of the important organizational capabilities is social capital which can greatly help organizations to create and share knowledge as well as to create “permanent o...

This paper choose Chinese high-tech listed companies as the samples to testify the slack resources’ moderating role between intellectual capital and corporate value. The results based on hierarchical moderating regression (HMR) show that intellectual capital of high-tech listed companies not only has a significant influence on corporate value creation, but also has a significant impact on the p...

Strategic buyer–supplier relationships are increasingly viewed in both the scholarly and practitioner literatures as key drivers of sustainable competitive advantage. In particular, relationship specific adaptations – the extent to which exchange members make tangible or intangible adaptations for a partner – are acknowledged as one of the central issues. Such adaptations need to be examined in...

1 Overview In the previous several lectures, we mainly discussed algorithms for ILP, i.e., supervised learning of rela-tional predicates. In this class, we focus on unsupervised algorithms for learning relational patterns. In particular, we look at algorithms that are the relational equivalent of traditional enumerative search algorithms. Take, for instance, the most famous algorithm in the ass...

The impact of knowledge loss on an organization is a largely unexplored area of strategic management. This article reports the fi ndings from an in-depth case study of an organization within the Australian Department of Defence, which suggest that lost human capital may produce decreased organizational output and productivity; lost social capital may reduce organizational memory; lost structura...

Successful implementation of knowledge management for organization requires a systematic and comprehensive perspective about various organizational factors. Appropriateness of these factors and their integration and coordination is a vital prerequisite to implement knowledge management effectively. The primary purpose of the research is investigating the relationship between three fundamental a...