This study shows that monetary incentives together with performance disclosures lead to significant increases in effort and productivity the multi-branch banking industry. Our results are based on an incentivized credit card campaign run by a commercial bank which employees were paid piece-rate if they sold customer. Later campaign, head office started provide daily reports for all branches of ...

in this study, we addressed the relationship between corporate reputation and customer behavioral intentions in the eghtesad novin bank. for this purpose, we considered the components: trust, identification and commitment as mediator variables that led to formulating 8 hypothesis .the research population was the customers of eghtesad novin bank in tehran branches who had at least one active acc...

Following two amendments were also put to vote and the results are in favour, as detailed below, 1) Under CSI Constitution and Byelaws: a) Addition Under Section 4.3.3 (b) Finance Committee of CSI Constitution and Byelaws which reads as: v) in prescribing the manner of maintaining centralised accounts as required for consolidation on a monthly/annual basis for complying with statutory requireme...

We study the effects of the interplay between banking deregulation and corporate governance on the lending behavior of savings banks in Spain. The removal of branching barriers that constrained these banks has led to a nationwide expansion, increasing the number of their branches and their commercial lending volume dramatically. Analyzing a unique data set combining information on the geographi...

The performance evaluation of bank branches is a difficult task. One of the main reasons for this difficulty is the complexity inherent in the variety of aspects to be considered in the evaluation, and the multiple and conflicting interests of the different stakeholders involved. In this paper we aim to show how cognitive mapping and the MACBETH approach can be used to support the evaluation of...

The efficiency literature, both using parametric and non-parametric methods, has been focusing mainly on cost efficiency analysis rather than on profit efficiency. In for-profit organisations, however, the measurement of profit efficiency and its decomposition into technical and allocative efficiency is particularly relevant. In this paper a newly developed method is used to measure profit effi...

Network data envelopment analysis models assess efficiency of decision-making unit and its sections using historical data but fail to measure efficiency of its units and their internal stages in the future. In this paper we aim to measure efficiency of stages of bank branches and obtain efficiency trend of stages during the time, then to estimate their efficiency in the future therefore we can ...

In most applications of DEA presented in the literature, the models presented are designed to obtain a single measure of efficiency. In many instances however, the decision making units involved may perform several different and clearly identifiable functions, or can be separated into different components. In such situations, inputs, in particular resources, are often shared among those functio...