 Total quality management (TQM) is one of the key approaches towards realizing the goal of meeting customer satistaction. Besides efforts for quality improvement by large companies, many small and medium-sized enterprises (SMEs) have also pursued their quality improvement effort, but mostly through the ISO 9000 certification route. Few of these SMEs have actually implemented a total app...

Organizational sustainability has become of great interest, and a high priority in today’s business environment by practitioners researchers. Successful implementation practices is becoming the cornerstone organizational survival, success, superior performance, competitive advantages. For organizations to be sustainable, must determine working models on how modulate operations, therefore purpos...

The continuous improvement in TQM is considered as the core value by which organisation could maintain a competitive edge. Several techniques and tools are known to support this core value but most of the time these techniques are informal and without modelling the interdependence between the core value and tools. Thus, technique formalisation is one of TQM challenges for increasing efficiency ...

This study aims to determine whether there is influence between the Principal’s Participatory Leadership and School’s culture on Implementation of Total Quality Management (TQM) at SMK Negeri 1 Prabumulih. The population this were 100 teachers Prabumulih State Vocational School sample taken using Slovin formula was 80 teachers. research uses quantitative with correlation descriptive methods, wh...

Purpose – On the metaphoric level, much as been written about complex adaptive systems (CAS) for implementing total quality management (TQM) and organizational learning (OL) in turbulent or unpredictable environments. The aim of this paper is to add practical insights on how a specific CAS-technique called genetic algorithms (GA) can be used for designing quality management systems for keeping ...

The study aimed to understand the influence of leadership and Total Quality Management (TQM) implementation on educational services quality in Banten, Indonesia. Research data is obtained through surveys, observation sheets, documentation studies. findings showed that TQM positively affect by 11.8% 19%. Two variables are also combined as independent impact quality.