Patients Emotions during Meal Experience: Understanding through Critical Incident Technique

Understanding Patients’ Meal Experiences through Staff’s Role: Study on Malaysian Public Hospitals

Background: One way to improve hospital food provision is certainly by understanding the management of hospital foodservices, but there is limited detailed information about staff roles in food provision in many hospitals around the world. Objective: The hospital meal experience of patients, a part of the services provided by hospitals, is becoming import...

Critical Incident Technique in the Basket

Different IS research methods focus on or measure different aspects of IS phenomena, and diversity of methods within and across studies contributes to the accumulation of strong evidence to support IS theories. We conducted a systematic and reproducible review of ten years of Critical Incident Technique (“CIT”) studies published in the IS Scholars Basket of eight journals. CIT is used extensive...

Critical Incident Technique in the Basket Completed

Different IS research methods focus on or measure different aspects of IS phenomena, and studies based on various methodologies thus contribute to the accumulation of strong evidence to support IS theories. We conducted a systematic and reproducible review of ten years of Critical Incident Technique (“CIT”) papers published in the IS Scholars Basket of eight journals. CIT is used extensively in...

Descriptive Title: Critical Incident Technique: A user‟s guide for nurse researchers Short Title: Critical Incident Technique

Are your patients' emotions blocking their understanding?

Introduction It must have been 3 weeks ago that – for professional rather than personal reasons – I found myself in the waiting room at my local family planning clinic. Bright, friendly, well equipped: the place is a model of good practice. So why was the woman patient seated in the corner becoming more and more distressed? She’d been asked to fill in a short form, and had then sat staring into...

Using the Critical Incident Technique to Assess Gaming Customer Satisfaction

Before gaming organizations can initiate efforts to service their customers, they must be able to effectively manage the service encounter. Although every service encounter is not necessarily critical to satisfaction, it is not always obvious which are crucial to the customer and which are not. Using critical incidents reported by gaming customers and employees, this study identifies service en...