Evaluating and revisiting the public government: a policy feedback perspective

Evaluating Government Service: A customers’ Perspective of e-Government

There is a pervasive euphoria in most developed and developing countries regarding the role of information and communication technology (ICT) in transforming the government from a sluggish and nonresponsive leviathan to a more efficient and citizen friendly institution. This paper proposes a method to assess in an objective manner the change in service quality as a result of e-Government projec...

Pathology of the Elite's Role in Decision Making from a Public Policy Perspective

If, according to Gaetano Mosca, the Italian social thinker, we define elites as individuals and groups, that, as a result of the power they gain, they plan idea and, as a result of that, make decisions that are effective in the community action; thus, at the macro and national levels, the elites and experts of each country are considered as the most important and valuable treasure of the countr...

e-Government, Public Policy and the Growth of Conditionality

This paper examines how electronic data exchange networks are enabling and constituting conditional policies, whereby a person’s eligibility in one policy domain becomes contingent on their behaviour in another. It is argued that the growth of these policy directions must be understood as a result of both the growth of a neo-liberal political rationality and developments in information technolo...

Queering Public Policy: A Canadian Perspective

Revisiting public information management for effective e-government services

Governments are employing modern information and communication technologies to serve society better. Raising the effectiveness and quality of government services is not only a matter of new technologies ; it also involves clear vision and objectives as well as a sound business strategy. Information systems need to support internal work within a government’s boundaries , serve customers through ...

The Harm Chain : a Public Policy Development and Stakeholder Perspective

This paper introduces the concept of a ‘harm chain’ as a mechanism to further broaden the way in which firms and public policy makers consider potential negative outcomes from marketing activities. The purpose of conceptualizing a ‘harm chain’ is to examine specifically the creation of harm within networks of marketing exchanges that might occur throughout preproduction, production, consumption...