Development of Managerial Key Performance Indicators for A Hospital Pharmacy Digital Dashboard

Pharmaceutical performance is a critical factor in the hospital operation. Hospital pharmacyactivities require retrieving, processing, comparing, and updating the information. Dashboards arenew tools that can track key performance indicators by displaying information to managers in orderto improve the performance of the hospital pharmacy. We conducted this study to determine theperformance indicators of hospital pharmacies in Iran. This qualitative research was conducted in2016. The participants were hospital pharmacists and hospital managers. A semi-structuredquestionnaire was constructed to determine key performance indicators of the hospital pharmacydepartment. The questionnaire was used in face-to-face interviews and focus groups. The datawere analyzed using Framework analysis. The indicators comprised three domains, includingmanagerial indicators (satisfaction, education, staffing, and department management), clinicalindicators (patient safety), and financial indicators (income, costs, and financial utilization).Traditionally, pharmacy services included provision and distribution of drugs in the hospital;however, today, with an increase in the complexity and diversity of the drugs, hospital pharmacyservices include diverse fields beyond clinical affairs. It could be concluded that pharmaceuticalperformance has a vital role in successful hospital management. Hospital pharmacy managementis not possible without monitoring performance indicators.