An integrated Assessment System of Citizen Reaction towards Local Government Social Media Accounts

Citizen Participation in Local Government Budgeting

Citizen participation in the governance process is widely encouraged by academics and professional organizations and is a popular conference topic. Key public policy decisions are made during the public budgeting process, so this would appear to be an important opportunity for meaningful citizen participation. Yet little is known about how and when citizens are involved in the budget process.1

Exploring Social Media Adoption in Australian Local Government Organizations

Local government organizations have recently been attracted to social media applications to improve services to their communities. Yet, limited scholarly attention has been devoted to understanding social media adoption across local government. This study addresses this shortcoming by exploring the factors that drive the adoption of social media within Australian local government. The findings ...

Social media in government

The New Eye of Government: Citizen Sentiment Analysis in Social Media

Several Governments across the world are trying to move closer to their citizens to achieve transparency and engagement. The explosion of social media is opening new opportunities to achieve it. In this work we proposed an approach to monitor and analyze the citizen sentiment in social media by Governments. We also applied this approach to a real-world problem and presented how Government agenc...

Citizen (in)security?: Social media, citizen journalism and crisis response

The use of social media in a crisis has been applauded, and is witnessing an increase in uptake among those involved in crisis management activities, including citizens. Whilst some challenges have been discussed elsewhere, somewhat lacking is a discussion on the impact of sharing information on the security of those that may have been recorded. Accordingly, this working paper aims to provide p...

An Assessment Tool for E-Government System Performance: -A Citizen-Centric Model

Governments worldwide have, increasingly, implemented e-government initiatives for their potential significant benefits; among which, delivering better services to citizens through increasing citizens' convenience, satisfaction, and independence; and saving their time, effort, and cost. Achieving each benefit is an objective to these governments and fulfilling each objective is considered a cri...