Satisfaction Rate Regarding Services Provided in Health-Care Centers and Its Effective Factors in Rafsanjan, 2017: A Descriptive Study

Background and Objectives: Clients’ satisfaction regarding health-care services is one of the indicators of measuring the quality of services provided; therefore, this study aimed to evaluate the satisfaction rate of clients referred to the healthcare centers. Materials and Methods: This descriptive study was carried out on 385 people referring to healthcare centers in Rafsanjan in 2017. To collect data, a checklist includes demographic and proprietary information was used. The final analysis of data was performed using Chi-square and one-way ANOVA tests at a significant level of 0.05. Results: The results showed that of 385 people, 335 people (87%) were female and 50 (13%) were male. Also, 77.4% of the clients were very satisfied with the services provided in health centers and 19.7% of them were highly satisfied. After controlling for the confounding effect of level of education variable, no statistically significant difference was observed between the private, urban-governmental and rural centers in terms of satisfaction score (p>0.05). Conclusion: Overall, clients had high level of satisfaction with health care centers in Rafsanjan. Investigation of clients' satisfaction rate with healthcare centers will be helpful in promoting planners' and managers' level of awareness about the status of provision of health services and the application of methods to address deficiencies. Key words: Satisfaction, Services, Health Centers, Rafsanjan   Funding: This study did not have any funds. Conflict of interest: None declared. Ethical approval: The Ethics Committee of Rafsanjan University of Medical Sciences approved the study (IR.RMU.REC.96159).   How to cite this article: Rezaei B, Jamalizade A, Rezaeian M, Khalili P. Satisfaction Rate Regarding Services Provided in Health-Care Centers and Its Effective Factors in Rafsanjan, 2017: A Descriptive Study. J Rafsanjan Univ Med Sci 2019; 18 (6) 573-86. [Farsi]