Robust Optimization and Confidence Interval DEA for Efficiency Evaluation with Intervals Case Study: Evaluating CRM Units in a Call Center in Tehran

Authors

  • Emran Mohammdi Industrial Engineering, Iran University of Science & Technology, Tehran, Iran
  • Mohammad Jafar Tarokh IT Group, Industrial Engineering, K.N Toosi University, Tehran, Iran
  • Shabnam Mohammadi MSc. Student in E-Commerce, Industrial Engineering, K.N Toosi University, Tehran, Iran
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Journal title

volume 5  issue 1

pages  1155- 1166

publication date 2017-01-01

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