Providing an Evaluation Model for Service Recipient Support in Accreditation of Police Hospitals: A Mixed-Method Study

Authors

  • Nasiripour , Amir Ashkan Health Services Management, Department of Health Services Management, Science and Research Branch, Islamic Azad University, Tehran, Iran
Abstract:

Background and Aim: Police hospitals provide specialized and general care services to staff, soldiers, and the public, according to their main mission, which is to support police missions in different situations. Some clients of these hospitals have rights that need to be considered due to special circumstances. This study aimed to design and validate the evaluation model of service recipient supports in accreditation of police hospitals. Methods: The present study was a mixed-method conducted in three phases in 2020 includes library, qualitative, and Delphi phases. At the first, using the appropriate keywords and a thorough review of the literature in the main databases, including PubMed, Scopus, Web of Science, Science Direct, related military websites, as well as existing documents and instructions, all sources related to the support of the recipient in public and Police hospitals were identified. Also, to identify more structures, infrastructures, and standards, 9 policymakers and officials of the Department of Health, rescue and treatment were interviewed and after analyzing them, the initial questionnaire of the evaluation model of service recipient support in police hospitals was designed. Then the validity of the model was confirmed using the Delphi method and a survey of 45 experts and key informants in police hospitals by descriptive statistics. Results: The proposed model was presented for evaluating the service recipient supports in police hospitals in four main dimensions include providing the necessary facilities for special services recipients, planning and managing medical councils and medical services, the satisfaction of clients, patients, and their families with services and the charter of patientschr('39') rights to special clients. Conclusion: This study led to the design of an evaluation model for service recipients in Police hospitals in the form of 4 dimensions and 15 indicators that can be used as a comprehensive tool and complementary to current evaluation methods such as national accreditation standards of Iranian hospitals, evaluates the service recipients in these hospitals.

Upgrade to premium to download articles

Sign up to access the full text

Already have an account?login

similar resources

an application of equilibrium model for crude oil tanker ships insurance futures in iran

با توجه به تحریم های بین المملی علیه صنعت بیمه ایران امکان استفاده از بازارهای بین المملی بیمه ای برای نفتکش های ایرانی وجود ندارد. از طرفی از آنجایی که یکی از نوآوری های اخیر استفاده از بازارهای مالی به منظور ریسک های فاجعه آمیز می باشد. از اینرو در این پایان نامه سعی شده است با استفاده از این نوآوری ها با طراحی اوراق اختیارات راهی نو جهت بیمه گردن نفت کش های ایرانی ارائه نمود. از آنجایی که بر...

A Partnership Model for Improving Service Delivery in Remote Papua New Guinea: A Mixed Methods Evaluation

Background The Community Mine Continuation Agreement Middle (CMCA) and South Fly Health Program (the Health Program) is a partnership for improving health service delivery in remote Papua New Guinea (PNG). The Health Program is delivered by a private contractor working in partnership with existing health service providers to improve service delivery using existing government systems, where poss...

full text

An accreditation model for children friendly hospitals: brief report

Background: Hospital accreditation is an external evaluation of a hospital’s structures, processes and results by an independent professional accreditation body using pre-established optimum standards. Hospital accreditation has an important role in improving quality, safety, effectiveness and efficiency of hospital services. A generic questionnaire is usually used to accredit all hospitals. Ho...

full text

reflections on taught courses of the iranian ma program in english translation: a mixed-methods study

the issue of curriculum and syllabus evaluation and revision has been in center of attention right from when curriculum came into attention of educational institutions. thus everywhere in the world in educational institutions curricula and syllabi are evaluated and revised based on the goals, the needs, existing content, etc.. in iran any curriculum is designed in a committee of specialists and...

Evaluation of accreditation effects in hospitals

Background: Hospital accreditation is an external evaluation of a hospital’s structures, processes and results by an independent professional accreditation body using pre-established optimum standards. Accreditation has an important role in improving the quality, safety, effectiveness and efficiency of hospital services. This study aimed to examine the effects of hospital accreditation program ...

full text

Moving towards an enhanced community palliative support service (EnComPaSS): protocol for a mixed method study

BACKGROUND The challenge of an ageing population and consequential increase of long term conditions means that the number of people requiring palliative care services is set to increase. One UK hospice is introducing new information and communication technologies to support the redesign of their community services; improve experiences of existing patients; and allow efficient and effective prov...

full text

My Resources

Save resource for easier access later

Save to my library Already added to my library

{@ msg_add @}


Journal title

volume 22  issue 8

pages  799- 809

publication date 2020-10

By following a journal you will be notified via email when a new issue of this journal is published.

Keywords

No Keywords

Hosted on Doprax cloud platform doprax.com

copyright © 2015-2023