Key performance indicators of emergency department: A literature review
Authors
Abstract:
Abstract Aim. The purpose of this study was to investigate the key performance indicators in the emergency department. Background. Health care organizations are confronted with various phenomena such as the rapid promotion of technology, changing demographic factors and changing lifestyles. On the other hand, the health care system has become one of the largest and most expensive industries in the world. These factors have led hospital management to require fundamental changes, including for organizations to measure performance to achieve organizational goals. Evaluation and monitoring of emergency department performance is one of the most important processes in health centers. Methods. In this review study, the articles were searched out using the keywords “key performance indicators” and “emergency department” and their Persian equivalent in Jahad Daneshgahi Database, Iran Scientific Research Institute, Database of Iranian Journals, Springer, Medline, PubMed, and Google Scholar. Forty eight articles were found. These articles were reviewed and refined step by step and finally, 16 related articles were selected. Then, selected sources were included in the data collection form according to the purpose of the study and narrative analysis was performed. Findings. Based on the results of this study, the articles have addressed three aspects of the importance of performance appraisal in the emergency department, key performance indicators and their types (input indicators, process indicators, outcome indicators) that are explained in detail. Conclusion. Managers and decision makers are always faced with the problem of choosing the best index from a diverse set of indicators, and often because of data aggregation, not all of them can be used. For this reason, managers and employees have a negative view of performance evaluation systems, and it is necessary to identify a limited number of key indicators that can meet an organization's management goals.
similar resources
Emergency department resource optimisation for improved performance: a review
Emergency departments (EDs) have been becoming increasingly congested due to the combined impacts of growing demand, access block and increased clinical capability of the EDs. This congestion has known to have adverse impacts on the performance of the healthcare services. Attempts to overcome with this challenge have focussed largely on the demand management and the application of system wide p...
full textComparing emergency department performance indicators in Trauma centers
Introduction: The Emergency Department has significant role in reducing mortality and accelerating the delivery of emergency services. Emergency performance indicators play an important role in evaluating the performance of emergency department. Therefore, this study focuses on investigating the emergency performance indicators in Trauma Centers of Mashhad University of Medical Sciences. Metho...
full textKey Performance Indicators of Chest Pain Management in Emergency Department; a Letter to the Editor
Dear editor: Chest pain is a common complaint among those presenting to emergency department (ED) and is associated with a high rate of mortality. Based on National Center for Health Statistics, chest pain leads to about 6 million visits to EDs in United State. In Iran, ischemic cardiac diseases are the second cause of death in people aged 15 to 49 years (1). While less than 10% of the patients...
full textShould diagnosis codes from emergency department data be used for case selection for emergency department key performance indicators?
OBJECTIVE The aim of the present study was to assess the suitability of emergency department (ED) discharge diagnosis for identifying patient cohorts included in the definitions of key performance indicators (KPIs) that are used to evaluate ED performance. METHODS Hospital inpatient episodes of care with a principal diagnosis that corresponded to an ED-defined KPI were extracted from the Quee...
full textImpact of scribes on performance indicators in the emergency department.
OBJECTIVES The objective was to quantify the effect of scribes on three measures of emergency physician (EP) productivity in an adult emergency department (ED). METHODS For this retrospective study, 243 clinical shifts (of either 10 or 12 hours) worked by 13 EPs during an 18-month period were selected for evaluation. Payroll data sheets were examined to determine whether these shifts were cov...
full textA literature review analysing endorsed performance and quality-in-care measures for emergency department assessment
Results A number of articles addressed this study’s objective (n = 14 of 46 unique hits). Time intervals and patientrelated measures were dominant in the recommendations made in studies from US, UK, Sweden and Canada. Length of stay (LOS), time between patient arrival to initial clinical assessment, and time between patient arrivals to admission are recommended by the majority of studies. Concu...
full textMy Resources
Journal title
volume 8 issue 1
pages 10- 19
publication date 2019-03
By following a journal you will be notified via email when a new issue of this journal is published.
No Keywords
Hosted on Doprax cloud platform doprax.com
copyright © 2015-2023