Information Architecture of Research Institutes’ Website, Case Study: Iranian Research Institute for Information Science and Technology’s Website

Purpose: As mission-oriented organizations, research institutes have the task of answering community questions in specialized areas, and should therefore be able to effectively present their outputs to their target users. Achieving such a goal requires the proper use of information architecture principles to properly organize the information platform in which the research institutes interact with their audiences. Therefore, reviewing and evaluating the information architecture of Research Institutes’ websites as their main communication platform with their users is of particular importance. The purpose of this study is to evaluate the Iranian Research Institute for Information Science and Technology’s website based on information architecture. Methodology: The research method is based on content analysis and case evaluation and is done using direct observations and checklists in March 2022. In this regard, first the components of the information environment, ie the context, content and user of the website are identified. Then, we check the information architecture subsystems of the website using checklists based on the components of the information environment. Organization system checklist contains 14 main questions, labaling system checklist contains 32 main questions, navigation system checklist contains 20 main questions and finally search system checklist contains 41 main questions. The checklists were prepared using the library research method and approved by an expert panel. Excel software is used to collect and analyze data. Findings: Users of the Iranian Research Institute for Information Science and Technology’s website can be categorized into four groups: researchers and students, science and technology policy makers, librarians and informants, and educational and research institutions. The main content of this website includes reports, books, articles, research projects, information systems, scientific events, training courses, laboratories, and collaborative services. The context of the website is based on service development and delivery in the areas of knowledge management, scientific and technological information management, dissemination of information science and technology, supporting science and technology policy makers, Publicizing the use of information technology, cooperating with universities and research institutes, and supporting research in the field of information science and technology. The results of the checklists indicate the score of this website for the organization system, the labeling system, the navigation system, and the search system as 67.6%, 68.4%, 65.4%, and 34.8%, respectively. Conclusion: The status of the Iranian Research Institute for Information Science and Technology’s website is assessed as good in terms of the organization system, the labeling system and the navigation system, and poor in terms of the search system. The use of an audience-oriented organization plan in the website organization system, the use of index labels in the form of unique entities in the website labeling system, and the use of a main navigation bar with an integrated and similar design in the website navigation system are among the strengths of the website information architecture design. On the other hand, according to the research findings, in order to improve the search system, it is necessary to pay attention to features such as “correcting spelling errors in the input query”, “highlighting the input query in the retrieved results”, “adding logical operators to the search system”, “searching metadata”, “sorting results in alphabetical and chronological order”, and “adding search filters such as subject and year”.