تأثیر برقراری ارتباط با بیمار با استفاده از مدل پپلائو در رضایت‌مندی بیماران از کیفیت خدمات پرستاری در بخش مراقبت‌های ویژه قلبی

Abstract Background & Aims: Increasing patients&rsquo; satisfaction with the quality of nursing services requires planning. Therefore, in the present study, Peplau model was used for planning to increase patients&rsquo; satisfaction with the quality of provided nursing services at the cardiac intensive care unit and the results were evaluated. Material & Methods: The present study was a semi- experimental research. Study population included all the patients who were hospitalized at the cardiac intensive care unit of the Ali-Ibn-Abitaleb hospital of Rafsanjan in 2015. Participants were selected through simple non-randomized sampling and were allocated into two groups of intervention (34) and control (34). Data gathering tool was the standard 21- item Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ). Data were analyzed using SPSS 16 and Chi-square test, Mann-Whitney test, and Fisher&rsquo;s exact test. Results: Results showed that after the intervention, patients&rsquo; satisfaction with the quality of provided nursing services was significantly increased (P < 0.05). Also, in the domains of nursing skills and knowledge (P < 0.05), nursing ethics (P <0.05), communication with patients (P < 0.05) and education (P < 0.05) a significant difference was observed between the intervention and the control group after the intervention. Conclusions: Peplau model could be used to increase patients&rsquo; satisfaction with the quality of provided nursing services at the cardiac intensive care units.