SEVAQ: a unique multi-functional tool for assessing and improving the quality of e-courses

It is challenging to enhance quality of e-learning. We based the quality assessment on the EFQM and the Kirkpatrick models. We built our own SEVAQ quality model on which we based our multi-functional selfevaluation questionnaire. We focused and limited ourselves on the valuable learners feedback. Our questionnaire is structured around the 3 main criteria: the enabling learning resources, learning processes and the learning results. Questions are linked with their criteria and subcriteria. The SEVAQ tool addresses the designer of the questionnaire as well as the learner, being the evaluator and so being the user of the questionnaire. The designer selects on a flexible way a set of relevant questions to be answered by the learner. After finishing the questionnaire by the learner, the system analysis the results