Coordinating Interdependent E-Government Solutions Illustrated on the Electronic Change of Address in Switzerland
نویسندگان
چکیده
In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity – and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.
منابع مشابه
Interdependent Security Game Design over Constrained Linear Influence Networks
In today's highly interconnected networks, security of the entities are often interdependent. This means security decisions of the agents are not only influenced by their own costs and constraints, but also are affected by their neighbors’ decisions. Game theory provides a rich set of tools to analyze such influence networks. In the game model, players try to maximize their utilities through se...
متن کاملElectronic Educational and Research Services as Infrastructure for the E- Government: Role of
Introduction: Websites serve as an initial step toward an e- government adoption which facilitates delivery of online services to customers. The existing study intended to investigate the role of university website to render educational and research services based on e- government maturity model in Iranian universities. Methods: This descriptive and cross- sectional study was conducted through...
متن کاملA Weight-Analysis Technique of Existing Research on E-Government Implementation Challenges in Developing Countries
The e-government application may enhance government facilities for its shareholders. Nevertheless, implementing such system faces many difficulties and obstacles. The considerable debacle of e-government inspires studies on those obstacles, especially in developing countries around the world. To examine the e-government implementation challenges more accurately, we have collected more tha...
متن کاملCustomer orientation in electronic government: Motives and effects
Electronic government is attested to have the potential to shape public administrations to be more customer oriented. In order to be customer oriented, municipalities need knowledge about customer needs. Which municipalities explore customer needs and what do they change is investigated using data of a nationwide survey about e-government in Switzerland. Results show big differences in explorin...
متن کاملChallenges Facing Global Health Networks: The NCD Alliance Experience; Comment on “Four Challenges that Global Health Networks Face”
Successful prevention and control of the epidemic of noncommunicable diseases (NCDs) cannot be achieved by the health sector alone: a wide range of organisations from multiple sectors and across government must also be involved. This requires a new, inclusive approach to advocacy and to coordinating, convening and catalysing action across civil society, best achieved by a broad-based network. T...
متن کامل