Process Performance Measurement for E-Government: A Case Scenario from the German Ministerial Administration
نویسنده
چکیده
During the past years, the realization of e-government-driven benefits was at the center of attention at various public administrations. The paper presented here outlines a processdriven approach for the evaluation of technology-driven performance impacts based on reference measures. From the German perspective, existing concepts of performance evaluation were concretized for the case scenario of German plan approval procedures.
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