Crisis Management Evaluation: Formalisation & Analysis Of Communication During Fire Incident In Amsterdam Airport Train Tunnel
نویسندگان
چکیده
Communication and inter-organizational coordination in crisis management are of uttermost important for all processes and can lead to fast and effective averting or ending of a crisis situation. In this paper, a real world incident of a fire in the Amsterdam Airport Schiphol train tunnel was formalised, based on a public inquiry report, and subsequently, the emergency response to the incident was analysed by means of automatic property checking. It is shown how this approach is a convenient and effective manner to analyse communication and coordination practices in crisis management and to evaluate what went wrong, where and when.
منابع مشابه
Formalization of Crisis Response Coordination from a Public Inquiry Report
We assess the usability of public inquiry report data to build a formal trace that can be used in later stages to create an agent model simulating crisis response coordination. The case taken is a train tunnel fire near the underground train station at Amsterdam Airport Schiphol that turned out to be harmless, but the incident illustrated key weaknesses in inter-organizational coordination caus...
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