Analyzing Cooperative Work in a Urban Traffic Control Room for the Design of a Coordination Support System
نویسندگان
چکیده
Abstact: A recent approach to computer technology aims the design of support systems as opposed to tools conceived as prostheses. However, most studies developping this new design paradigm consider the interaction between a standalone user and his technological environment. Focussing on an Urban Traffic Control Room, we explicate how work analysis should take into account the course of action of individuals and their interrelation. The design proposal sketched in this paper illustrates how a coordination support system should be capable of simultaneously supporting individual and cooperative work to meet the needs of complex and crisis-prone work situation.
منابع مشابه
Analysing Cooperative Work in an Urban Traffic Control Room for the Design of a Coordination Support System
The investigations which we will be presenting here form part of a research programme whose objective is the design of computer systems in terms of support systems for users. This research programme was initiated eighteen years ago by an investigation aimed at designing a system for a data collecting and coding station (Pinsky 1979; Pinsky and Theureau, 1982). Since then, it has been developed ...
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