The Role of Social Media Tools: Accessible Tourism for Disabled Citizens

Knowledge sharing becomes important to accomplish digital citizenship. Social media tools become popular to share and diffuse the knowledge in the digitalization. This social media learning and knowledge sharing platforms provides accessibility to the services within societies especially for disabled citizens. This research study aims to evaluate the role of social media tools on tourism services of the country in respect to the perceptions of disabled people. Furthermore, the research study examines the web usability and accessibility of the services to the citizens within the society. In this respect, mixed method was conducted to gain reflections of disabled people on tourism services and social media tools for equality of life standards. For evaluating the current situation of the web usability and accessibility of the societal and institutional networking, analysis was done to set standards of the research context. Orthopedically disabled people participated in this research study that they were selected purposively due to having skills on using social media. This research study showed that orthopedically disabled people used social media and networking for expanding their knowledge. They have a firm belief that social media and networking is the facility for removing barriers of social and institutional activities in society. In addition, there are little facilities on tourism services to be used in social media and networking. Furthermore, web pages of the societal and institutional services are not satisfactory and accessible for the all disabled citizens. The study puts forward to provide extended report on web usability and accessibility of services for the welfare of the disabled citizens within the society.