A System Developer"S Perspective Of Managing CiRM Implementation In Local Governments: Lessons From Malaysia

Citizen Relationship Management Implementation in Local Government – Towards a Theoretical Research Framework

Many governments today have made significant investment on Citizen Relationship Management (CiRM) implementation. The employment of CiRM systems has increased the operational day-to-day and strategic long-term effectiveness of governments, particularly in relation to the intimacy of their relationship with the public. However, many of the initiatives have failed to deliver the benefits expected...

First Local Transmission Cluster of COVID-19 in Malaysia: Public Health Response

Introduction: Rapid public health response is important in controlling the transmission of coronavirus disease 2019 (COVID-19). In this study, we described the public health response received by the Ministry of Health of Malaysia in managing the first local transmission cluster of COVID-19 related to mass-gathering and inter-state traveling to celebrate a festival. <stron...

Organisational Determinants Influencing Citizen Relationship Management (CiRM) Implementation in the British Local Governments

Managing the Implementation of E-Government in Malaysia: A Case of E-Syariah

Governments worldwide are increasingly engaged in the national e-government initiative as it is perceived to be an enabler for the improved transparency, efficiency and effectiveness of services delivered to citizens and businesses. Failure of the governments to fulfill basic requirements and perform its duties in supporting the initiative has been coined as one of the factors that hinder egove...

Managing In- and Out-Migration of Health Workforce in Selected Countries in South East Asia Region

Background There is an increasing trend of international migration of health professionals from low- and middle- income countries to high-income countries as well as across middle-income countries. The WHO Global Code of Practice on the International Recruitment of Health Personnel was created to better address health workforce development and the ethical conduct of international recruitment. T...