Smart Home, The Next Generation: Closing the Gap between Users and Technology

In this paper we discuss the gap that exists between the caregivers of older adults attempting to age-in-place and sophisticated ”smart-home” systems that can sense the environment and provide assistance when needed. We argue that smart-home systems need to be customizable by end-users, and we present a general-purpose model for cognitive assistive technology that can be adapted to suit many different tasks, users and environments. Although we can provide mechanisms for engineers and designers to build and adapt smart-home systems based on this general-purpose model, these mechanisms are not easily understood by or sufficiently user-friendly for actual end users such as older adults and their caregivers. Our goal is therefore to study how to bridge the gap between the end-users and this technology. In this paper, we discuss our work on this problem from both sides: developing technology that is customizable and general-purpose, and studying user’s abilities and needs when it comes to building smart-home systems to help with activities of daily living. We show how a large gap still exists, and propose ideas for how to bridge the gap.