Success Factors for Dynamics NAV Solution Implementation: What Matters and How

Enterprise resource planning (ERP) solution implementation is a complex process that requires substantial resources and efforts and involves considerable risks reflected in the time, scope, and cost of project implementation, yet the results are very uncertain. As ERP hype has reached large organizations as well as small and medium enterprises, we examined the critical success factors in ERP implementation. Based on the literature review, a model was developed. The results of our survey in Slovenia demonstrated that organizations have to pay attention to different critical success factors in different phases of the implementation process. Recommendations for future implementations and comments on our findings are included in the conclusion.