Critical Success Factors for obtaining outsourcing projects for Uganda
نویسندگان
چکیده
East African countries are trying to create or expand business activities by adopting outsourcing strategies. One of them is Uganda. The Ministry of ICT has given high priority to creating sound Business Process Outsourcing (BPO) policies in order to attract foreign investors. Furthermore, the faculty of Computing and Information Technology at the Makerere University in Kampala is focussing on more IT Outsourcing (ITO) projects for Uganda. However, before these measures can lead to success, several critical factors have to be met. We identify nine factors that can lead to the success of the Ugandan ICT-sector. We look into Uganda’s current investment climate against the framework of these critical success factors (CSFs).
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