A Multi-Server Markovian Feedback Queue with Balking Reneging and Retention of Reneged Customers
نویسندگان
چکیده
The quality of service provides a competitive edge to any business firm. Lack of better service quality mechanism may lead to the dissatisfied customers (feedback customers). This causes loss of goodwill among the customers and finally, the firms may lose their potential customers. Further, due to long wait customers may get impatient, and may abandon the queueing system before getting service. This leads to the reduction in revenue of the firm. In this paper, we study a finite capacity multi-server Markovian feedback queuing model with balking, reneging and retention of reneged customers. The steady-state probability distribution of the system size is obtained and some quality of service measures like average system size, average number of customers served etc. are also derived. Finally, some special cases of this model are derived and discussed. Corresponding Author ∗ AMO-Advanced Modeling and Optimization.ISSN:1841-4311
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