Contextual analysis of the e-records management requirements of Turkish Red Crescent Society

Propose – The paper aims to identify the conditions and problems of electronic records management in the Turkish Red Crescent Society with respect to the institutional practices, international expectations, and through the records management capacity assessment system (RMCAS) with a related software program. Design/methodology/approach – A survey method was used in this research; data were gathered through questionnaire and analysis. The analysis is carried out in order to identify the conditions and problems in institutional electronic records management through RMCAS Findings – The analysis shows that there are issues and difficulties in defining metadata for accessing records, restrictions to access, evaluation and annihilation processes, and applying the methods among the units, along with the fact that founding an electronic base for communication and daily correspondence should be among the priorities. Practical implications – The techniques used in this study are considered to serve as a guide to other institutions anywhere in the world encountering similar dilemma. Originality/value – The paper provides practical information about analyzing the e-records management capacity of any institutions, considering the local and international expectations.