Balanced , yet unstable ? Understanding stability of service triads
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چکیده
We use the theoretical premises of balance theory to conceptualize stability and explain how stability develops in buyer-service provider-customer service triads. We question the prevalent assumption of balanced to be stable and establish a fine distinction. We also conceptualize three key drivers of stability, namely, trust, dominance and opportunistic collaboration.
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تاریخ انتشار 2016