Achieving Payoffs from an Industry Cloud Ecosystem at BankID

This article describes a successful cloud community—BankID—established in Norway, with the cloud infrastructure shared and owned by the Norwegian banking industry. The set of capabilities running on the BankID industry cloud3 enables electronic identification (eID), authentication and electronic signing (e-signing). Using these capabilities, the Norwegian banks have generated significant business payoffs in terms of the digitization of customer processes, internal efficiency gains and reduced costs.4 Although BankID services and capabilities primarily are intended for the Norwegian banking industry, the banks have benefitted from additional revenues and have generated