A Collaborative Web System to Improve Citizens-Administration Communication
نویسندگان
چکیده
One of the public administration dreams is to improve the quality of service and the simplification of procedures and tasks. Administrative procedures in town councils, intelligent agents, workflow processes and Web-based computing are some issues which can be mixed to get a user-oriented system able to support feedback between citizens and their Town Council. Notifications by means of e-mails and messages in user’s intranet facilitate user-to-civil servant and system-to-user communication and collaboration. In this paper, a Complaints and Suggestions Web-Based Collaborative Procedure (CS-WCP) is presented as an advanced e-administration solution. All the administrative procedure steps are well analyzed by workflow modelling, and then every task is coordinated. Intelligent agents allow performing some tasks, which used to be done in a manual manner, in an automatic way. This system allows people with different cultures, religions, knowledge, nature and necessities to interact with the local administration in an easy and intuitive
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