A Value Network Analysis of Automated Access to E-Government Services

This research maps out the value network of collaboration enabling automated access to egovernment services, motivated by the dissemination efforts of the EU-funded Access-eGov project. The main contribution of this article is the stepwise development of a value map which highlights the exchange of tangible and intangible deliverables and an initial value network analysis based on two different scenarios of technology choice. Results are expected to help decision makers in the participating institutions to direct their investments, and to help policy makers considering options for introducing new (public or private) actors to the collaboration network. However, value network analysis in e-government is only at the beginning, and further research should collect more empirical data, focus on reusing existing e-government assets, quantify the value exchanges, and bring value network analysis closer to decision making in governmental practice.