Re-engineering processes to reduce paper can yield both cost savings and revenue gains for financial services

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Since financial services companies have worked hard to reduce reliance on paper in back-office processes, the biggest opportunities now lie in streamlining front-office processes such as marketing, customer service, lending and customer on-boarding. “Unlike back-office functions,” the report states, “these processes directly impact the customer experience, and therefore have the dual benefit of increasing the firm’s revenue as well as reducing costs.”

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تاریخ انتشار 2013