Demand Learning Through Repetitive Sales Interactions

نویسندگان

  • Gabriel Bitran
  • René Caldentey
  • Paulo Rocha
چکیده

Knowing customers’ preferences enhances a firm’s ability to design and offer the right menu of products. Learning is not free, and companies must allocate valuable resources if they really want to know their customers better. In this paper, we investigate this trade-off between the value and cost of learning. We use an axiomatic approach to develop a learning model and investigate how pricing policies can be used to speed up the learning process while maximizing the firm’s financial performance.

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تاریخ انتشار 2007