Team Cognition in Technology-mediated Virtual Teams

Social impact theory and group action theory are integrated to provide a framework for explaining how technology-mediated collaboration constrains or enhances team shared mental model development. Social impact theory and group action theory are then used to explain the role of shared mental models in shaping team work quality that ultimately affects both task productivity and team process satisfaction outcomes. Partial least squares analysis revealed that technology-mediated collaboration does impact shared mental model development. Further, the results also demonstrate that shared mental model helps to facilitate teamwork quality needed for successful task productivity and team process satisfaction outcomes.