Complaints and conundrums: an ombudsman-ethicist for CMAJ.

Military ombudsman to again review mental health services.

بررسی تطبیقی کمیسیون اصل نود و نهاد آمبودزمان (نهاد بازرسی و نظارت)

  Today supervision and control is found prominent and immeasurable role in Countries, development. One of supervisor institutions in our legal system is the principle ninety commissions which consider under parliament, public complaints against the three branches working. On the one hand in the world different legal systems, one of important supervision mechanisms, be seeing under ombudsman in...

The Ombudsman Program: an overview of the history, purpose, and role of ombudsmen in long-term care facilities.

Long-term care ombudsman programs were established by Congress in the early 1970s to provide a community presence in long-term care facilities. Ombudsmen are advocates who identify, investigate, and resolve individual and systems level complaints that affect residents in nursing homes and assisted living facilities. This article provides an overview of the program and addresses ways in which om...

Ombudsmen in health care: case study of a municipal health ombudsman

OBJECTIVE To analyze the role of a Municipal Health Ombudsman and its contribution to the public health management from the perspective of the public health system users and the municipal health counselors. METHODS Qualitative research approach using the case study, descriptive and transversal methods. The unit of analysis was a Municipal Health Ombudsman, in the state of Minas Gerais, Southe...

Complaints against nursing homes: comparing two sources of complaint information and predictors of complaints.

PURPOSE OF THE STUDY Two consumer-derived measures of nursing home quality that have been underutilized by researchers are consumer complaints to the state certification agency between inspections and complaints to the Long-Term Care Ombudsman Program. This article describes these complaints, considers facility-level predictors of complaints, and examines how complaints to the 2 entities are re...