Digital Agenda and E-learning in Italian Public Administration
نویسندگان
چکیده
In this paper we present a long experimentation conducted by the Trento Chamber of Commerce in the usage of elearning and SCORM-based material in order to introduce companies to innovative practices, specifically the use of the Digital Signature and the Certified Electronic email. These two tools have become now mandatory in the Italian Public Administration, thus forcing not only this component of the society to pursue innovation through dematerialization processes. It also, and mostly, involves millions of citizens and companies that, from now on, will have the opportunity to interact with public bodies in a more efficient and effective way, through the use of these innovation. Neither the Public Administration nor most of the companies (especially SMEs) were ready to this radical change of using electronic communication. Thus an enormous effort of training will be needed to allow everyone to be aligned with concepts, tools, modalities and procedures to be used in order to take advantage of the enormous potential of citizen-to-government and business-to-government communication. In this paper we present our experience in the design, creation and delivery of distance learning material designed with the Chamber of Commerce of Trento, through the description of the project started in 2011 regarding the issues of dematerialization and digitalization of the relations between business and Public
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