Dynamic Business Intelligence and Analytical Capabilities in Organizations

Although Business Intelligence and analytics (BI&A) is one of the most essential technologies to be purchased, the implementation of many BI&A projects fail. They do not fulfill the expectations of organizations. The reasons for this failure are not clear and still not well investigated. Resource-based View (RBV) and dynamic capability theory could help to overcome this gap and to provide an appropriate theoretical basis for future research in BI&A area. The research objectives for this study are: (1) conceptualization and discussion on BI&A dynamic capability, (2) building the comprehensive framework of BI&A capabilities. In order to address these objectives, the remainder of the paper is structured as follows: The first sections provide the theoretical foundations of BI&A, RBV and dynamic capability theory. Next, the BI&A capability was conceptualized. Finally, a model of BI&A as a dynamic capability was proposed. The study was based mainly on (1) a critical analysis of literature and (2) interviews with managers and experts in BI&A. The results of this study can be used by IT and business leaders as they plan and develop BI&A capabilities in their organizations.